When this check is complete, if the system is STILL alarming?

From: FAQ | Date:2018/10/19 | Hit:

Move all stock located within 2 metres of the system (even if it is not security tagged) to at least 2.5 metres away. This is just in case someone has accidentally put a tag too close. That tag may have been placed amongst items not meant to be tagged –in fact, in over 90 per cent of reported cases of False Alarming, we find that the alarms are caused by a tag within the vicinity.

It is important to check this, because even if the system is under warranty, if we find a tag within the 2 metre ‘No Tag Zone’ then the service call is chargeable. Security tags placed within the ‘no tag’ zone, ie. Too close to the system ARE NOT covered by warranty.

 

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